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Refund Policy

Version: 2026-10-09
Effective date: October 9, 2026

This Refund Policy applies to paid Infer by Flow7 service credits. It does not apply to promotional, referral, or bonus credit and does not reduce rights that applicable law does not allow a customer to waive.

This version replaces the version of August 8, 2026 and applies to every top-up, including top-ups bought before October 9, 2026.

The current Infer operator is identified in the Legal Operator Notice. For transactions completed through Stripe Managed Payments, Sold through Link, LLC (displayed as “Sold through Link”) is the merchant of record for the payment transaction and may process payment support, tax adjustments, refunds, or disputes in accordance with its terms.

1. Refund of an unused top-up within 24 hours

You may refund a top-up within 24 hours after its payment is completed, but only if none of that top-up’s credit has been used. A top-up is refunded as a whole; partial refunds are not available.

Once any part of a top-up has been used, that top-up is not refundable, including its unused remainder. Your wallet spends credit from the oldest top-up first, so a newer top-up stays unused until the credit from earlier top-ups has been spent. After 24 hours, a top-up is not refundable, whether or not it has been used.

Infer charges no fee for a top-up. Pending or uncleared funds, promotional credit, bonuses, referral credit, test credit, fraud adjustments, and non-cash account adjustments are not refundable. If mandatory law gives you a cancellation right or a remedy that this Policy cannot remove, that law applies.

A refund does not permit cash-out of credit received from another person, an unsupported payment method, a chargeback, or an account adjustment.

2. Immediate performance and consumed usage

Infer supplies metered AI inference on request. Before funding, a customer is asked to request immediate access and immediate performance.

If you cancel during a cooling-off period that applicable law gives you, usage supplied before cancellation remains chargeable to the extent permitted by law. Where that law requires a refund of part of a top-up, Infer refunds the amount the law requires, less the receipted cost of completed or partially completed requests.

Consumed inference usage is generally final because supplier capacity and model processing are consumed when the request is executed. A request that produces usable output may be chargeable even if your application disconnects before receiving or storing it.

This section does not permit Infer to charge for a duplicate transaction, a manifest metering error, or a request for which no billable service was supplied.

3. Failed requests and billing errors

4. Refund method, tax, and currency

Approved refunds are returned only to the original payment method through Stripe, Link, or the applicable processor. Infer does not send refunds to a different card, bank account, person, wallet, cryptocurrency address, or payment service.

Tax is recalculated or refunded as handled by the merchant of record, payment processor, and applicable law. Currency conversion and exchange-rate movements can cause the amount shown in a local currency to differ from the original local-currency amount. Bank, card, or payment-method fees imposed by third parties are not controlled by Infer and may not be refundable.

Processing time depends on Stripe/Link, the payment method, and the customer’s bank.

5. Processor-initiated refunds and disputes

Stripe/Link may issue or require a refund in certain circumstances, including transaction-support, consumer-protection, fraud, or chargeback prevention cases. Infer will reconcile a processor-initiated refund, tax adjustment, dispute, or reversal against the wallet and ledger.

A chargeback is not a second refund and does not automatically erase valid usage. If a payment is reversed after Service Credits are consumed, Infer may place the account on hold, remove remaining provisional credits, create a negative balance, offset later funding, and use lawful recovery methods.

Do not submit both a refund request and a payment dispute for the same amount without telling us. Conflicting claims may delay resolution.

6. Fraud, account compromise, sanctions, and abuse

Infer may pause a refund while reasonably investigating fraud, account takeover, sanctions, payment abuse, unauthorized credential sharing, AUP violations, or conflicting ownership claims. Infer may request identity, payment, or account verification.

A pause does not eliminate a nonwaivable statutory refund right. Infer will process an eligible amount when the review is complete or sooner when law requires.

7. Account closure

If Infer closes your account without cause, or you end the service under the Data Processing Addendum or the Subprocessor Notice because of a change you objected to, Infer refunds your remaining unused paid credit to the original payment method within 30 days.

If Infer closes or suspends an account for a breach of the Terms or the Acceptable Use Policy, fraud, or payment abuse, remaining credit is not refunded except where the law requires it. Closing your own account does not create a refund right beyond Section 1, a right to reverse consumed usage, or a right to cash out promotional credit.

Infer may retain payment, ledger, tax, refund, dispute, fraud, security, and audit records after closure as described in the Privacy Notice.

8. How to request a refund or cancel

Use the Refund button next to the top-up in your wallet. It appears only while that top-up can be refunded under Section 1. Otherwise, use the Infer support request form, choose “Billing or receipt,” and provide the verified account email.

Include:

Never send a full card number, card security code, banking password, or API secret.

For a valid consumer withdrawal request, any clear statement that you are cancelling is sufficient; use of a specific form is not required unless mandatory law validly requires one. Infer will confirm receipt and process the eligible refund without undue delay and within the legally applicable period.

9. Contact

The legal operator and postal address are stated in the Legal Operator Notice.